Services

Support that fits your Support at Home package.

Every service below can be mixed and matched against your funded package — a coordinator will help you plan the right balance.

Clinical Support

Personal medical and allied health support

Nursing

Registered nurse visits

Wound care, clinical assessments, medication management and monitoring of ongoing health conditions, at home.

Personal Care

Everyday, dignified support

Showering, dressing, grooming, continence support, mobility assistance and medication prompts, delivered with respect and consistency.

Allied Health

Connected to the right specialists

We arrange physiotherapy, occupational therapy, podiatry and other allied health services through trusted third-party partners, coordinated as part of your care plan.

Independence Services

Support for daily living and wellbeing

Social Support

Connection & transport

Companionship visits, help getting to appointments, and support to stay engaged with community and family.

Respite

A break for you or your carer

Short-term or in-home respite care, giving family carers time to rest while your loved one continues to receive quality support.

Technology & Safety

Connected to the right specialists

Personal alarms, home safety equipment and other assistive technology arranged through trusted third-party partners, matched to your needs.

Everyday Living Services

Keeping home comfortable and safe

Domestic Assistance

Keeping home manageable

Cleaning, laundry, meal preparation and general household tasks that get harder with age or after a health setback.

Home Maintenance

Connected to the right specialists

Minor home and garden maintenance arranged through trusted third-party partners, so small jobs don't become safety risks.

Meals

Meal preparation & delivery

Help preparing meals at home, or arranging meal delivery — so good nutrition doesn't depend on being able to cook every day.

Funding options

How your services can be paid for

Services can vary based on where you live, the level of care you need and whether you're eligible for government funding.

Government funded

Commonwealth Home Support Programme

Entry-level, subsidised support for seniors needing help with one or two daily tasks — often a short-term step while waiting on a Support at Home package.

Government funded

Support at Home

A more comprehensive, subsidised home-based support program for basic through to high-level care needs — this is the program Elora is built around.

Private

Private home care

Pay privately for care, either as a one-off service or ongoing — useful if you're not eligible for funding, or need support while on a waitlist.

Support at Home classifications

Classifications we currently support

Support at Home funds care across 8 ongoing classifications, from light assistance through to complex daily care. Elora Aged Care currently supports clients funded under Classifications 1, 3, 4 and 5 — covering everything from occasional help around the home through to daily support with health monitoring.

Classification 1

Minimal support for independent living

For largely independent people who need occasional help with light domestic tasks — cleaning, laundry, meal delivery, welfare check-ins and transport to appointments.

Classification 3

Moderate assistance with daily living

More structured support several times a week — personal hygiene, mobility assistance, meal preparation, more frequent cleaning, and fall prevention support.

Classification 4

High-frequency personal & domestic support

Near-daily care across personal and household tasks — showering, dressing, toileting, meal preparation, home safety modifications, and regular housekeeping.

Classification 5

Daily support with health monitoring

Intensive daily care including complex personal care, physical support such as hoisting, transport to medical treatment, in-home safety monitoring and integrated allied health input.

Classification budgets are set and indexed by the Australian Government and vary by individual assessment. A coordinator can confirm the current figures and what they mean for your care plan — see the My Aged Care website for the latest published rates.

Pricing

Indicative rates

Costs are drawn from your Support at Home package. These are indicative hourly rates — a coordinator will confirm exact pricing against your plan.

ServiceRate
Personal care$97 / hour
Registered nurse (30 minutes)$130
Registered nurse (1 hour)$160
Domestic assistance$97 / hour
Social support$97 / hour
Already have a provider?

Switching to Elora, step by step

We manage the transfer of your Support at Home package, so there's no gap in care while it moves across.

01

Call us

Talk to a coordinator about your current package and what you'd like to change.

02

Notify My Aged Care

Let My Aged Care know you're switching and ask for your referral code to be reactivated.

03

Inform your current provider

We can guide you through this — your unspent funds transfer across to your new account with us.

04

Start with Elora

Your services with us begin as soon as your previous arrangement ends — no gap in care.

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Common questions

Frequently asked questions

What is Support at Home?

Support at Home is the Australian Government's home care program, designed to help older Australians live independently at home for longer through subsidised personal care, nursing and everyday support.

How much will it cost me?

Cost depends on the services you choose, your approved package level, and your individual financial circumstances — an income and assets assessment determines how much you contribute. A coordinator can walk you through what your package covers before you commit to anything.

How do I apply, and how long does it take?

You (or someone on your behalf) register with My Aged Care, complete an assessment, and receive an outcome letter confirming your approved level of care and a referral code. From there you choose a provider — from that point, getting started with Elora is quick.

Can I switch from another provider?

Yes — see the switching steps above. There's no need to wait for a new assessment; you keep your existing approval and referral code.

What if I'm not eligible for government funding?

You can pay privately for any of our services, either as a one-off or an ongoing arrangement — useful if you're on a waitlist but need support now, or prefer not to go through My Aged Care at all.

Acknowledgement of Country

We acknowledge the Traditional Owners of the land where we work and live. We pay our respects to Elders past, present and emerging. We celebrate the stories, culture and traditions of Aboriginal and Torres Strait Islander people of all communities who also work and live on this land.

Chat with Elora

We're here 7:00 AM – 7:00 PM

Live chat is coming soon. In the meantime, reach us directly:

Call 0435 480 526 Get started online